customer service training rep

Customer Service
Training Course

Customer Service Training Course

Deliver excellent levels of customer service
by exceeding expectations at every opportunity

Deliver A Memorable
Customer Experience

Overview

Delivering excellent levels of customer service is easier said than done.

With the help of this course however your team will be able to deliver exceptional levels of customer service at each and every opportunity ranging from dealing with enquiries and questions through to how to deal with difficult customers and complaints.

Below is some indicative content.

We can tailor this based on your requirements, adding any topics or areas in that you need.


Indicative Content

Customer Service Excellence

  • Customer service – What drives you mad?
  • What does excellence look like and are we providing it?
  • Developing a customer centric approach
  • How can we delight our customers?

Communication Awareness

  • Communication styles reviewed
  • The importance of effective communication at work
  • The effects of poor communication
  • Developing a conversational style

Questioning & Listening

  • Engaging with your customers naturally
  • The importance of listening
  • Questioning and listening skills
  • Language – how to be assertive and not aggressive
  • Involving the customer – revealing pain, needs and wants
  • Summarising needs
Dealing With Complaints

  • What really is the issue?
  • Focus on facts not behaviour
  • Understanding the 4 different types of irate customers
  • Diffusing the situation
  • Looking for win-win solutions
  • Turning dissatisfaction into satisfaction
  • Overcoming the fear and nerves when talking to senior customers

Action Planning

  • Key learning points
  • What are you going to do more of, less of, start doing and stop doing?
  • Creating your own unique actions to implement following this session
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CPD Certificate

All of our in-house, bespoke sales training courses and programmes are CPD Certified.

Each of your sales people will receive a CPD Certificate for your specific course/programme.

CPD logo


Clients

Here are a selection of our clients that we have delivered sales training for

Logo list of our clients who have used us for customer service training courses


Learn what our credentials
are for in-house
sales training and
幻女合集小说understand the process


幻女合集小说Make An Enquiry

If you've got any requirements in mind please call us on 0333 320 2883 or complete our enquiry form below and we will get back to you with some options.

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